– “Laptop.sos.pl” does not issue duplicates of the reverse and is not responsible for the possible consequences of losing the reverse. The reverse is the only document entitling to receive the equipment.
– “Laptop.sos.pl” does not take any responsibility for the loss of data or software during service activities.- “Laptop.sos.pl” is not obliged to create a backup or to play the original content after repairs, unless the equipment acceptance protocol states otherwise.
– The equipment will be diagnosed only for the fault provided by the customer. The cost of repairing the equipment delivered to the site is free. The cost of a detailed laptop diagnosis is PLN 80 gross, a permanent computer PLN 130 gross. In the event of resignation from repair which the customer has agreed to for reasons known only to himself (applies to equipment being repaired, after prior acceptance of the terms of repair) the customer is charged at PLN 200 gross. In the case of paid repairs, the replaced parts will be returned to the customer only at his request, submitted in writing with the acceptance of equipment for repair. In the absence of such a request, replaced parts will be transferred for recycling / utilization. Defects of entrusted equipment are removed within 3 to 14 business days. The time of repairing the equipment may be longer if necessary spare parts are needed. Time may also be prolonged as a result of detection by the website of hidden information about flooding, interference by unauthorized persons or other reasons complicating repair of the equipment. The condition for considering the complaint is the intact warranty seals. The customer provides personally or covers the cost of transporting the equipment to the site. The warranty repair time is 14 working days from delivery to the service. This time may change due to the variable availability of parts as an independent cause. Until the time of repair, holidays, Saturdays and Sundays as well as transport time of equipment in both directions are not included. The date of approval of the repair time and costs by the customer is the initial date of the repair of the equipment.
– “Laptop.sos.pl” reserves the right to resign from the repair in the absence of spare parts
– the Website is not responsible for the legality of the software on the customer’s computer. accessories left in the computer, not reported at the time of returning the equipment for repair service does not respond
– When repairing motherboards in laptops their condition may deteriorate in about 2% of cases and – “Laptop.sos.pl” is not responsible for this. This is the result of the technological repair process.
– The website reserves the right to return unrepaired equipment with any symptoms other than those reported in the order. This is due to the technology of making subassemblies (SMD, BGA), where the regeneration of these systems outside the exchange may not bring the desired results. In this case, the replacement of the component remains as long as it is available.
– If you do not collect the equipment within 30 days from the date of informing you that the repair has been completed
– the customer will be charged for the storage of the device submitted for repair. The amount will be charged in the amount of PLN 20 gross for each day of storage. If the storage amount exceeds the actual value of the equipment, it will be disposed of.
– The condition for collecting the equipment during the period of calculating the storage fee is to pay to the “Laptop.sos.pl” fee in the amount calculated.
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